Frequently Asked Questions

Board Position
  • Specific locations in the United States and Canada that represents the largest outbound customer demand and opportunities for the fleet. There are 66 virtual terminals total.
  • The difference between the two is simple….distance. If you are close to an imbalanced board, it is expected that you would move this short distance on your own. This is called a suggested move. We recognize the cost of fuel for the longer moves and want to promote every opportunity for a load and are willing to share in the fuel expense. This is a recommended Empty Move.
  • First outs are rated by first in/first out. In a case where you are not showing number 1, someone got on the board with a First Out before you. In all fairness, they are first.
  • Based on customer equipment needs, you may be by passed if you don’t have the correct equipment or qualifications. Examples being Canada, Hazmat, box size, etc.
  • The daily average consists of the average daily loads over a 5 day period not to include weekends.
  • No, however, if a load is offered on a nearby board and there are no available units, you will be offered that load although you are not on that board. However, to be fair to all, if you are on a board and a load is available on that board, you may be offered that load.
  • Your physical location dictates the board you are on. The boards are tied to known freight areas. It is important that you test your favorite board before assuming it is not producing. With this new system, the freight you used to get may be on the same board as your favorite spot. If you find, over time, that there are usually less loads than trucks, your only option, at this time, is to move into a new board. It is also important to note that as nearby boards run into an imbalance, you will then be offered loads off those boards as well as your current board.
  • Board positions are not available if you are on a PRO, Out of Service, on the SC Board or are requesting a Macro 23 more than once every 60 minutes.
  • You will only be allowed to request a macro 32 (Board Position) every 60 minutes. Any request before the 60 minute timeline will result in the system notifying you that you will have to wait. Macro 8 can be run 3 times in a 24 hour period. You can also view your board position at any time on the driver web under teh "Board Position" tab in driver info.
  • Yes. All comparisons are based on your truck type.
  • Yes, by logging into the driver web under “Driver Info” and the “Board Position” tab you have the ability to view your current region’s information as well as the next closest region’s information.
  • The old program was based on 3 digit zip codes. These locations were large and limited by state and county lines. In some cases you would be asked to move into a location and find that just over the river, there were a number of available trucks. This new system works from a system of 5 digit zip codes that are matched to known freight locations. Any suggested/requested move puts you in the middle of the freight opportunity for that board which now crosses state and county lines.
  • You will have to contact the Canadian Desk so we can issues you the proper cards for CSA
  • No. You must notify the Canadian desk so we can enter you in the system. Plus you will need a FAST Transponder which the Canadian Desk will explain.
  • No, The CBA will contact you informing you of where you will need to go to Have your interview. This generally is one of the last steps of the process.
  • It is about 4-6 weeks. It can be longer.
  • No, you currently are not required to have a passport.
  • Yes, early results are they are generally completed two weeks sooner than mailing in applications.
  • Yes, for a scheduled period of time Panther is reimbursing for FAST applications upon successful acceptance into the FAST Program. Contact the Canada desk for more information.
  • Yes, for a scheduled period of time Panther is reimbursing for FAST applications upon successful acceptance into the FAST Program. Contact the Canada desk for more information.
  • There are many reasons. First, is you will have availability of more freight. FAST approval also allows Panther you to also issue you CSA cards. This gives you more freight options. Second, would be the ease of customs on both the CSA and FAST programs. Finally, with the implement of the Canada, standard shipments have become more streamlined and efficient.
  • If the shipper has provided no paperwork or incorrect paperwork immediately contact dispatch and report the issue. You must also not depart the shipper until directed so from dispatch.
  • For all Non-Canadian drivers all Canada paperwork should be sent to: fax: 866-794-9338 (no attention needed) email: For all Canadian approved drivers you must send follow the instructions as listed on the ACI or ACE lead sheets. Both are required to be faxed to 866-794-9338 once completed plus and addition number for ACI or ACE respectively.
  • Yes, for shipments into or out of Canada (including an empty truck) require a cable seal. These seals are available at any truck stop as well as Panther HQ in Seville, OH.
  • S.H.O.P.V.A.C. is the tool to easily identify all the required items on a commercial invoice in order for it to clear customs. S stands for shipper. H stands for how are the duties/taxes being paid. O stands for originating country. P stands for pieces and weight. V stands for value. A stands for accurate description and C stands for cons. If any of these are missing from a commercial invoice immediately contact dispatch to report the issue.
  • You will coordinate with dispatch to have you vehicle governed. If you have a Freightliner, it will be at a Freightliner in route to the border. Call to confirm the time and availability to have it done.
  • To correctly clear an In-Bond shipment the contractor must first follow the same steps as any other clearance into or out of Canada. The only exception will be before the freight crosses the border into the consignee country. The contractor must have the In-Bond released by an associate from United States customs. This process can sometimes include parking the contractor’s vehicle and physically walking into the U.S. customs building. Once inside the customs agent will stamp the In-Bond paperwork and the process is complete. For shipments into Mexico, the In-Bond may not be immediately stamped. In these situations dispatch must be contacted to ensure the correct procedures are followed. In the event a contractor crosses into Canada without the In-Bond properly closed immediately contact dispatch to report the problem.
  • An In-Bond shipment is a load that is travelling through the United States and the final destination is outside the country. These can be shipments originating in Canada travelling into Mexico, shipments originating in Mexico travelling into Canada or shipments flown into the United States from another country and deliver to Canada or Mexico. The clearance process uses the same PARS or PAPS clearance but with an extra document stating the shipment is In-Bond. These shipments must be sealed at the point the freight is loaded into the truck and the seal must not be removed without the consent from dispatch.
  • 1. Locate PAPS stickers (you will place one on the 3rd page of the Inward Cargo Manifest ). You will need the number on your sticker for the ACE Electronic Manifest. Remember to write the Broker Filer Code for your broker (these can be found in the Panther Driver Handbook) in the box on the sticker. Discard unused PAPS sticker(s). 2. Complete ACE Electronic Manifest / ViaSafe cover sheet (please print neatly; see instructions on reverse). 3. Complete Inward Cargo Manifest (instructions in Driver Handbook) NOTE: Place PAPS sticker on 3rd page only! 4. Fax the ACE Electronic Manifest, Inward Cargo Manifest, bill(s) of lading, and Customs Invoice(s) to ViaSafe at 1-888-684-2329. 5. Dispatch will notify you on the QualComm when the load has been accepted, and will send you the time of clearance. YOU MUST NOT ARRIVE AT THE BORDER BEFORE THIS TIME. You must hand the US Customs Officer your ACE Electronic Manifest upon request. Border Officers can pull up the load in their system using the driver’s license plate or CDL number. Any paperwork requested by the Officer must be presented. If the load is not approved by the Officer, please contact Dispatch immediately. Fax Cover Sheet Instructions TRIP NUMBER: Write full 9-digit PRO number next to PTWT PLATE #: Write your truck license plate number DRIVER NAME: Fill in the first and last name of the driver clearing the load BOX 1: DRIVER INFORMATION 1. Driver Contact Phone: Write your cell phone number 2. Driver ID #: The CDL number for the driver who will is clearing the load 3. Crew ID #: The CDL number for the team driver BOX 2: SHIPMENT INFORMATION 1. SCN: Shipment Control Number – this is the full number off your PAPS sticker (starts with PTWT) 2. Order #: Write the full 9-digit PRO number (ex: 070312345) 3. Release Type: This will typically be PAPS; if dispatch notifies you that the load is clearing In-Bond or FAST, check the appropriate box (for FAST loads, check “Other”, write FAST) 4. Port of Loading: Shipper’s city & province 5. Shipment: # of # if you have multiple shipments (stop-offs), you will fill out an Electronic Manifest for each one 6. Final Shipment in Trip?: This will usually be “Yes” unless you are making stop-offs; for stop-offs, check “No” for all stops except the final consignee. BOX 3: TRIP INFORMATION 1. Truck Fleet #: Your truck number 2. Trailer Fleet #: For tractors, write your trailer number 3. Truck Type: Make of your truck (Freightliner, Sterling, Ford, etc) 4. VIN: Write your full Vehicle Identification Number 5. DOT #: If not filled in, write 500737 6. Tractor Plate #: write your truck license plate number 7. Plate State / Province: The state/province that issued your license plate 8. Plate Country: USA or Canada 9. Passenger Aboard: Check this box if you have a passenger. 10. Border ETA Date/Time: Approximate time you will arrive at the border. 11. Time Zone: This will either be EST (Eastern Standard Time) or EDT (Eastern Daylight Savings Time) 12. Port of Arrival: The city and state where you will be clearing the load (ex: Detroit, MI) 13. Destination Address: Write the full address of the consignee BOX 4: TRAILER INFORMATION 1. Plate #: Trailer plate number 2. Plate State/Province: the state that issued the trailer’s license plate 3. Plate Country: USA 4. Trailer Type: Type of trailer
  • ? The ACE/ACI programs are customs regulations that Panther and all other carriers and shippers are having to comply with. It is not a new program that Panther came up with nor is it anything we can control. It is important to know that for each load it would take Panther 4 hours to process due to the customs computer system. We partnered with a company who has direct access to this site and can do it, pending no issues with brokers, paperwork, etc., in a quarter of the time.
  • ? ACE and ACI are clearance process that ties the driver, the truck, the customer, Panther and the load to a single clearance number. This is a very labor and data intensive process and any error will result in a driver being held up at the border and fines. To eliminate this we have asked Via Safe, who is simply an administrator of the process for Panther, to maintain a database of drivers and trucks based on what we have in our systems. Your paperwork should be minimal assuming you make Panther aware of any truck/driver changes.
  • ? There are two reasons you would pick up the second half of a run into Canada. Either a non-Canadian driver was the only available truck on near the pick up or the primary driver did not have the hours to complete the load. The first driver is required to fax all paperwork before departing the shipper to 866-794-9338. If the first is Canadian approved he/she must also complete the proper lead sheet for processing. In the Event the load is swapping to a Canadian Approved Driver after the first driver has faxed from the shipper, the Canadian Desk will complete/process for the second driver so the load can be cleared before the swap and fax to the swap location.
CSA 2010
  • It is the responsibility of the Dispatchers to ensure only valid refusals are captured in the system. Refusals need to be removed if they meet any of the following. 1. Refused load 8 hours prior to pick-up. 2. Driver was OS when offered load. 3. Load offered was at a reduced rate 4. Driver was on Pro when offered. 5. Hours were not available to complete the load 6. Driver is on the hometyme list and load is not going in that direction 7. Deadhead for the load is more than 40% of the loaded miles
Settlement Advances
  • There is only a couple of things that prevent the 55% POD from loading. 1. Owner did not request 55% to be loaded. 2. Trailer number on the PRO did not match Trailer Number entered into Qualcomm by Driver 3. Drivedr failed to POD on load. 4. Qualcomm failure It is best if the driver can live without the 55% POD as it is a manual process to load it and if not careful will not be tied to the pro. Notify the relations team and they can get with the Safety Supervisors to get it loaded.
SMS Product
  • In conjunction with Qualcomm we have a solution that ensures you get all load offers via via a short text message to your cell phone called the SMS Product. This is a ***voluntary*** program. You can then call in or accept the load on the QC. Responses on the cell phone are not an option at this time. Since QC is hosting this service there is a $2.00 weekly deduction if you sign up plus the fees from your cell provider for the text messages which are usually around $5.00 per month. Catching a single load you would have normally missed will pay for a full year of this service. These are the opt-in instructions…From your cell phone: 1..Text “DN” to 38163 2. You will receive a message asking you to confirm. 3. Reply “Y” 4. You will receive a confirmation message that you are active 5. Send an email to or call your teams to finalize.
  • You can opt in via the web using the following instructions. Driver visits Driver enters his or her phone number and selects “submit” Driver is displayed a confirmation web page containing the following instructions …”You will receive a text message on your handset that includes a PIN number. Once the text message is received, goto to confirm your Driver Notification (DN) subscription or complete the subscription process from your phone”. Message will be recieved on your phone: Welcome to QUALCOMM’s DNS alerts. Approx 5/wk. Reply “Y” to confirm or use PIN #### at web site. Text STOP to end, HELP for help. Other charges may apply. If driver completes the Opt-in process via the web then a) the Driver enters his or her phone number and PIN and hits Submit b) Driver is displayed a confirmation web page which states “Thank you for subscribing to QUALCOMM’s Driver Notification Service”. c) Recieves message: Thank you for subscribing to QUALCOMM’s Driver Notification Service. Text STOP to end, HELP for help. Other charges may apply. If the Driver completes the process via the handset then a) Reply to message: Driver chooses to confirm subscription by texting “Y” b) Message recieved: Thank you for subscribing to QUALCOMM’s Driver Notification Service. Text STOP to end, HELP for help. Other charges may apply.
  • Thankfully no. The system is designed to be a notification feature only. To accept or decline the load offer, you need to call dispatch directly or respond on the QC. Qualcomm is working to add a response feature but have not promised when or even if this will become a reality.
Truck Stop Scanning
  • Unfortunately there is only one location. It is at the TA in Woodstock, ON.
  • You should hold on to all your PRO related documents until they are paid out. Fuel Recipts should be kept for 30 days after the quarter Logs should be kept for 6 months. Please note that these are to protect you and are recommendations only. Understanding that storage space is limited, you will have to determine the risk of tossing the documents too early.
  • Absolutely. Please provide to the Safety Receptionist or place in the mail slot near the training center. Make sure your truck number and the PRO number are on every paper.
  • The images are pulled by Panther from our vendors every 15 minutes. The images are placed directly into our indexing system for our indexers to do thier part. As a rule, no more than 24 hours should pass before it posts.
  • No, Panther prefers email or scanning at designated truck stops.
  • Nothing. Panther is picking up the cost. The only exception is for owners on the A pay plan. They will continue to pay the current TripPak charge with no increase.
  • Everything to include logs, PROs, roadside inspections, fuel reciepts and any other paper document that Panther requires can be scanned into this system. Please make sure that the truck number is on any fuel reciept and that any ticket or inspection has both sides scanned.
  • The faxing program has been turned off and will not be used. The email program is live. If you have a laptop, scanner and conectivity, you can email all your documents to Logs are not accepted by the system and you either need to be on paperless or scan them from the truck stops. There is also the option of using the Transflo Mobile Scanning app on your mobile device, for more details visit YOU ALSO NEED TO USE THE SCANNING COVERSHEET.
  • All Major Truck Stop Chains will support trip pack and Transflow Scanning.